We’re hiring!!

CUSTOMER EXPERIENCE ADVENTURER

ABOUT

Founded in 2016 by two dads Johnny & Olly, The Adventure Team creates unique entertainment for children aged 4-7. We use music, games and original characters to deliver an immersive theatre experience for children, that sees them running around whilst also using their imagination.

Founded in Bristol, The Adventure Team now delivers parties in Bath, Cheltenham, Somerset, The Cotswolds, Wiltshire and more recently London.

OUR VISION

In a world where children (and adults) are consumed with devices and 24/7 access to media…we see ourselves as the antidote. Through our unique and original entertainment, we want The Adventure Team to be known as the saviours of children’s imagination. We pride ourselves on being different but also the best in the business; bringing their passion for theatre, enthusiasm for young people, and belief that imagination is precious, to every performance.

OPPORTUNITY

In two years we’ve doubled in size – almost entirely through positive word-of-mouth recommendations. We now have 20 people working weekends to deliver our parties. We know that there’s a huge opportunity to grow our unique brand of entertainment through new geographical locations and channels – schools, festivals, holiday clubs, seasonal shows – and are growing the weekday team to make this happen.

THE ROLE

We’re hoping to find a someone to manage our customers’ experience. Working 8-10 hours per week (flexible on timings although calls must be made between 9:30am – 3pm), you will be:

• Managing all in-bound party enquiries (on the phone and also via our website/emails) to understand people’s requirements and make sure they’re met.
• Processing all new bookings – updating our booking system, creating invitations and generating invoices using Xero.
• Work alongside our Operations Manager to ensure a seamless link between bookings and team availability.
• Acting as the main contact for parents in the lead up to their party (including confirming details the week of the party).
• Liaising with catering and party bag partners.
• Producing weekly and monthly activity reports.

The skills and capabilities that we need you to have are:

• Confident and articulate on the telephone.
• Friendly and accurate writing style – with a good eye for detail.
• Quick to learn new systems and processes.
• Eye for improvements: we’re always looking to do things better!

It would also be great if you:

• Have experience of events/marketing.
• Understand social media – there’s an opportunity to also grow and manage our social media channels as an extra part of this role.
• Are interested in and have experience of theatre/drama.

PAY AND HOURS

Most of our enquiries come from parents either during school hours or over the weekend. We aim to respond same-day, aside from the weekends. We’d expect a flexible approach to this role and would be happy for someone to fit it in around their existing life, so long as:

• People are called back no more than 24 hours after initial enquiry (ideally same day) during the week.
• All weekend enquiries (so anything received after 6pm on the Friday) are dealt with by the end of Monday.
• You make the time to have (at least) weekly check-ins with our Operations Manager.
• Reporting for the week is sent through by the end of the day on Friday.

Pay will start at £15 per/hour and we expect all of the above to take between 8-10 hours per week, that will be invoiced week on week.

Please send all applications through to Johnny at info@adventureteamparties.co.ukalong with your CV, a brief overview of why you’d like the job and what you think you can bring to our team.